Reorganization of a Retail Company

The Challenge

A leading clothing retailer faced organisational difficulties that slowed its growth and reduced its profitability. Before deciding where to intervene, the company needed an objective picture of its internal operations and its position relative to competitors.

The Solution

Our Consultants designed and implemented a tailored reorganisation plan, as follows:

Phase 1 – Analysis & Diagnosis
  • Benchmarking against the two main competitors
  • Internal analysis of finances, sales and operations
  • Interviews with top management and key suppliers
  • Customer satisfaction survey and analysis of complaints
  • Prioritisation of findings together with the main shareholder
Phase 2 – Reorganisation & Implementation
  • Design of a new organisational structure
  • New policies and operating procedures
  • Workshops with staff to embed the changes

The project was delivered as part of our Reorganization & Restructuring service, in line with the ESGM Methodology.

Results Delivered

  • Date: October 18, 2023
  • Client: Retail/Organization

The new structure and the new operating procedures changed how the company was managed. Over the following three years:

  • Optimised organisational structure
  • Increased net profit margin
  • Improved performance against competitors on key indicators
  • Expansion into 2 neighbouring countries through franchising

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